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Monetization & Billing

Refund & Cancellation Policy

Effective Date: October 27, 2026

Thank you for choosing AgencyOra. We are committed to complete transparency regarding our subscription fees, sponsored placement slots, cancellation terms, and tax handling for all participating service agencies.

7-Day Subscription Window

First-time paid plan subscribers may request a full refund within 7 days of their initial charge if no paid quotas have been consumed.

Cancel Anytime

You can cancel recurring subscriptions from your dashboard. Entitlements remain fully active until the end of the paid billing cycle.

Placement Rescheduling

Sponsored slots can be rescheduled or credited if notice is provided at least 48 hours before the reserved start date.

1. Subscription Plans (Starter & Pro Partner)

AgencyOra offers monthly and annual subscriptions providing enhanced listing visibility, higher article submission quotas, RFQ response allowances, telemetry analytics, and team seats.

  • Initial 7-Day Guarantee: If you upgrade to Starter or Pro and find the service does not meet your agency's needs, contact us within 7 days of your first charge for a complete refund, provided you have not published sponsored articles or sent client RFQs under the plan.
  • Recurring Renewals: Renewal charges are non-refundable once billed. To avoid renewal charges, cancel at least 24 hours prior to the next billing date via your Billing Dashboard.
  • Grace Period: Failed recurring payments enter a 7-day grace period during which you can update your payment method without immediate disruption to your partner badge or team access.

2. Sponsored Placement Slots

Sponsored placement slots represent fixed-duration directory banner real estate allocated to a maximum of 3 concurrent agencies per category slider.

  • Active Placements: Once a booked placement period commences and the agency card is live on the category page, the booking fee is strictly non-refundable due to inventory reservation.
  • Pre-Activation Rescheduling: If you need to modify your scheduled placement dates, contact our support team at least 48 hours prior to the reserved start date to receive platform placement credits.
  • Stale Holds: Unpaid booking holds expire automatically after 15 minutes, returning the capacity to the waitlist.

3. Tax, Invoicing & GST Compliance

AgencyOra operates under applicable tax laws:

  • Goods and Services Tax (GST - India): For Indian entities, 18% GST (CGST/SGST or IGST) is applicable and clearly indicated on your Razorpay invoice. Agencies can provide their valid GSTIN during checkout to receive tax input credit.
  • International Agencies: Charges are processed in USD or local equivalent. You are responsible for local withholding or VAT self-assessment where applicable.
  • Tax Invoices: Official tax-compliant invoices with transaction IDs are generated automatically and downloadable from your agency dashboard.

4. How to Request a Refund or Dispute

To request an eligible refund or inquire about a billing discrepancy:

  1. Email billing@agencyora.in with your registered agency name, owner email, and Razorpay/Stripe payment ID.
  2. Provide a brief reason for the refund request.
  3. Our finance team will review and process approved refunds within 3 to 5 business days to the original payment method.

5. Contact Information

For billing queries, cancellations, or placement modifications:

Email: billing@agencyora.in | support@agencyora.in